FAQs

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

You can select to receive text updates on your shipping information. Once an order is placed, it typically takes no longer than 3-5 business days to be shipped. Based on location, shipping and delivery times may differ. Feel free to connect with us directly via email hello@couplesexperience.net

WHAT IF I NEED SOMETHING?

No worries! Contact us and we'll guide you through the process to send the item back. CAN I CANCEL AN ORDER? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.